With Managed Services from Emprise, you eliminate the standard break-fix model of addressing IT and data related problems. Experience the reliability of working with a trusted and proven partner while benefiting from improved processes and procedures. Your mission critical business operations, analytics, and intelligence functions all depend on maintaining a robust and reliable database at the heart of your enterprise infrastructure.
Managed Services is a cost-effective, scalable service offering that allows your organization to focus on operational greatness while entrusting a qualified partner, like Emprise, with the daily implementation, support, and maintenance of your business critical systems. Accelerate your growth and stability by strengthening your team while lowering your risks and overall costs.
While the traditional Emprise model is about offering products and services, Managed Services is about offering value – we are positioning ourselves as a business advisor rather than a repairman.
Managed Services from Emprise offers predictable costs, flexible staffing, and on-demand expertise that enables you to focus on core business operations. Our highly talented resource pool can address a diversity of business needs. We deliver flexibility in terms of approach and responsiveness. Our customers can expect a team that is easy to communicate with, to work with, is timely, and is professional. Increase efficiency by eliminating the need for additional headcount.
Emprise can help coordinate tasks across technologies and solutions, allowing for streamlining processes and increased efficiency. We can minimize or eliminate the need for human intervention to execute and verify repetitive processes.
Our Automation services include:
- Process improvement
- Monitoring and preventing future issues
- Processing enhancements
The extensiveness of Emprise experience enables our consultants to execute on our proven practices, ensuring your solutions and technologies are synchronized and fine-tuned. Our team provides risk reduction with highly skilled developers to manage your environments and implement solutions tailored to your business requirements.
Our Consulting services include:
- Business process consulting
- Process and system documentation
- Project management
- Staff management
- Strategic planning
Emprise has the development experience to take your project from start to finish. Our team utilizes a tailored Software Development Life Cycle, focused on efficiency and quality. For most organizations, growing organic talent for development is expensive and risky. When considering training time, benefits, and paid time off, a large investment is made into each development resource. If and when a development resource is able to ramp up, the risk is directly tied to retention as well as an ongoing learning trend that will be required as the software changes.
Even with the latest technology, most companies lack the in-house resources to meet their IT initiatives. Our experienced engineers can provide expert support and development for a variety of applications and platforms.
Our Development services include:
- Requirements gathering and analysis
- Unit Testing
- Quality assurance
Emprise can provide 24x7x365 Help Desk support services to provide immediate assistance related to any system or integration question or issue. Our staff works flexible hours and is comprised of trained technical consultants and developers capable of providing support for installation, configuration, infrastructure, ETL development, performance tuning, and production support questions.
In the event we are unable to resolve the matter immediately, you can expect prompt action and excellent follow-up to resolve the matter at hand. We will even work with your external customer or outside vendor if required.
Emprise can assist in getting the most return on your IT investments. We have experienced staff to help support key initiatives for you company, from analysis to deployment, and ongoing management. We can assist in networking, backup, security, and many other storage and professional services.
Our System Administration services include:
- Application configuration
- User management
- Database administration
- System and software upgrades and migrations
- Health check and review of existing setup
- Monitoring solutions
- Automation and validation of maintenance and housekeeping items
The following are some of the benefits that can be attained with our Managed Services offering:
- The ability to identify strengths and weaknesses concerning operations, costs, and performance
- Having enough knowledge to improve organization processes and operations
- The availability of data and the understanding of that data
- Consultation of processes, both existing and new
- Monitoring and error handling
- Gain a competitive advantage by working better, faster, cheaper, and uniquely
- Meet or exceed Service Level Agreements (SLAs)
- Immediate response time
- Round the clock support
- Flexibility to augment staff and scale IT
- The ability to rapidly adopt new solutions
- Minimize the impact of staff turnover
- Maximize operational excellence through persistent standardization and SDLC practices
- Root cause analysis and the ability to predict new problems before they occur
- Reduce overhead and costs associated with on boarding, training, and retaining internal staff
Our offering allows you to manage a fixed and predictable budget by removing surprises with a predefined cost for the duration of the engagement. We offer a comprehensive service with no hidden costs.
The fee is based on the volume of hours required to provide the requested Managed Services. As volume increases, rate decreases dramatically. With Managed Services, Emprise is able to offer you volume pricing at a level that we have not been able to offer in the past. Put yourself in a position to commit to the most aggressive customer, vendor, and operational demands.